Smart Assurance Plan
Gain real-time insights and transform your video security with Avigilon Unity Video – our AI-powered video management software with cloud-managed capabilities.
Milestone Care Plus — the base tier
Access to security and feature updates — keeps XProtect current and secure
Firmware upgrades included
Trade-in options for the licensed software
XProtect Remote Manager included — browser-based, centralised system insights and reporting across all XProtect sites, accessible from any internet-connected browser
New (XProtect 2026 R1): customisable, scheduled automated reporting — transforms technical system data (health metrics, performance indicators, maintenance activity, inventory status) into structured visual reports tailored for different audiences, genuinely reducing the manual reporting workload for system administrators
User forum access, chat support, knowledge base, customer dashboard, push notifications, Smart Connect
Localised support in preferred language (English officially, plus Spanish, Italian, French, Dutch, German, Bulgarian, Danish, Arabic subject to availability)
Milestone Care Premium — the upgraded tier (requires Care Plus as a prerequisite, run concurrently)
Around-the-clock (24/7) support for business-critical installations
Direct technical email and phone support
Prioritised handling and committed response times — genuinely an SLA-backed tier, not just best-effort
Same localised language support as Care Plus
Designed specifically for high-security installations where downtime isn’t acceptable
Purchased per licence tier (Express, Professional, Professional+, Expert, Corporate), available in multiple terms (1-day, 1-year, 5-year)
Provides ongoing access to XProtect feature updates, firmware upgrades, and customizable, scheduled automated reports to easily communicate system health and performance metrics to stakeholders.
Includes XProtect Remote Manager for browser-based, centralized system visibility and reporting across all sites, supported by push notifications and localized self-service tools.
Delivers direct, round-the-clock phone and email technical support with committed response times to minimize downtime for mission-critical and high-security installations.
Available across all XProtect tiers—from Express to Corporate—with flexible multi-year options designed to align with corporate budgeting and long-term infrastructure planning.
Eastlakes Security and Controls provides complete installation, configuration and ongoing support for all security products. Our technicians ensure your system is positioned correctly, configured for optimal performance and integrated seamlessly with your existing security infrastructure.
Support Includes:
Customer Stories
FAQS
Many of our products are designed for both indoor and outdoor environments with durable, weather resistant housing. Our team will confirm the best option for your site.
Yes. Authorised users can securely view live and recorded footage from compatible devices.
Yes. Integrated infrared functionality allows monitoring in low light and nighttime conditions.
In many cases, yes. Our team can assess compatibility with your current surveillance infrastructure.
Yes. Eastsec provides professional installation, setup and ongoing support for surveillance systems.
Tell us about your site and security requirements, and our team will provide tailored recommendations and next steps.
Call us at: (02) 4947 0499