Genetec Advantage (GA)

Software upgrades

  • Automatic access to both minor and major releases — system always has the latest version
  • Cutting-edge features leveraging the latest security technology developments
  • Usability improvements for system administrators
  • Performance improvements — get more out of existing hardware investments
  • Security improvements — stays compliant with evolving security requirements
  • New third-party integrations added over time

Premium support

  • Phone and chat support during business hours (with optional 24/7 coverage as an add-on)
  • Prioritised support requests — faster response times than standard
  • Collaborative support model — interactive transfers from front-line technicians through to product support specialists, streamlining resolution
  • In-depth troubleshooting from advanced product experts for complex issues
  • Multiple support languages
  • Immediate access to hotfixes
  • Unlimited case volume, tracked through the Genetec customer portal

System monitoring & privacy tools

  • KiwiVision Privacy Protector — automatically obscures faces in camera view by default; unobscured footage requires an additional access permission layer only used during genuine investigations, with a full audit trail of who accessed it and why
  • KiwiVision Camera Integrity Monitor — automatically flags tampering, image quality degradation, or abrupt camera position changes — genuinely valuable at scale where manually checking hundreds/thousands of cameras isn’t practical

Version lifecycle protection worth knowing:

  • Genetec’s standard policy provides hotfixes/cumulative updates for 1 year after the next version’s general availability
  • Genetec Advantage extends this to a minimum of 4 years from a version’s original release — genuinely meaningful extended support runway for clients not wanting to upgrade every year”

Genetec Advantage (GA) Specifications

Continuous Software Releases & Extended Version Lifecycle

Provides automatic access to all major and minor Security Center upgrades for improved performance and compliance, while extending hotfix and update support for up to 4 years from a version's release.

Prioritized Technical Support & Fast-Track Troubleshooting

Delivers prioritized phone and chat support during business hours (with optional 24/7 coverage), unlimited case tracking, and direct collaborative escalation to advanced product specialists.

KiwiVision Privacy Protector & Automated Audit Trail

Enhances data privacy compliance by dynamically blurring faces in live and recorded video, requiring elevated access permissions and logging a full audit trail to reveal unmasked footage during investigations.

Automated Camera Integrity Monitoring

Proactively detects and flags camera tampering, covered lenses, image degradation, or physical orientation changes across large-scale deployments, eliminating the need for manual camera checks.

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Professional Installation and Support

Professional Installation and Support

Eastlakes Security and Controls provides complete installation, configuration and ongoing support for all security products. Our technicians ensure your system is positioned correctly, configured for optimal performance and integrated seamlessly with your existing security infrastructure.

Support Includes:

  • Site assessment and equipment positioning
  • Professional installation
  • System setup and configuration
  • User guidance and training
  • Ongoing technical support
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Customer Stories

What Our Clients Say

What Our Clients Say
1/5

“In my seven years of dealing with Eastlakes Security & Controls, I have found working with their staff to be an easy exercise and that their communication is first rate and they always have kept me up to date with the steps being taken in whatever under taking at the Aged Care Facility.

Whist on site they fit in with staff and residents in a polite and professional manner.

Within the above comments also an important factor is how prompt the service is with any matters that require urgent attention.”

— Glen Farmer

Eastlakes Security & Controls Frequently Asked Questions

FAQS

Frequently Asked Questions

Is this product suitable for outdoor installation?

Many of our products are designed for both indoor and outdoor environments with durable, weather resistant housing. Our team will confirm the best option for your site.


Can I access footage remotely?

Yes. Authorised users can securely view live and recorded footage from compatible devices.


Does the camera support night vision?

Yes. Integrated infrared functionality allows monitoring in low light and nighttime conditions.


Can this camera integrate with existing systems?

In many cases, yes. Our team can assess compatibility with your current surveillance infrastructure.


Do you provide installation services?

Yes. Eastsec provides professional installation, setup and ongoing support for surveillance systems.


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Request a Security Consultation

Tell us about your site and security requirements, and our team will provide tailored recommendations and next steps.


Call us at: (02) 4947 0499

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