Milestone Care (Plus / Premium)

Milestone Care Plus — the base tier

Access to security and feature updates — keeps XProtect current and secure
Firmware upgrades included
Trade-in options for the licensed software
XProtect Remote Manager included — browser-based, centralised system insights and reporting across all XProtect sites, accessible from any internet-connected browser
New (XProtect 2026 R1): customisable, scheduled automated reporting — transforms technical system data (health metrics, performance indicators, maintenance activity, inventory status) into structured visual reports tailored for different audiences, genuinely reducing the manual reporting workload for system administrators
User forum access, chat support, knowledge base, customer dashboard, push notifications, Smart Connect
Localised support in preferred language (English officially, plus Spanish, Italian, French, Dutch, German, Bulgarian, Danish, Arabic subject to availability)

Milestone Care Premium — the upgraded tier (requires Care Plus as a prerequisite, run concurrently)

Around-the-clock (24/7) support for business-critical installations
Direct technical email and phone support
Prioritised handling and committed response times — genuinely an SLA-backed tier, not just best-effort
Same localised language support as Care Plus
Designed specifically for high-security installations where downtime isn’t acceptable
Purchased per licence tier (Express, Professional, Professional+, Expert, Corporate), available in multiple terms (1-day, 1-year, 5-year)

Milestone Care (Plus / Premium)

Milestone Care (Plus / Premium) Specifications

Software Upgrades & Automated Reporting (Care Plus)

Provides ongoing access to XProtect feature updates, firmware upgrades, and customizable, scheduled automated reports to easily communicate system health and performance metrics to stakeholders.

Centralized Remote Management & Proactive Diagnostics

Includes XProtect Remote Manager for browser-based, centralized system visibility and reporting across all sites, supported by push notifications and localized self-service tools.

24/7 SLA-Backed Priority Technical Support (Care Premium)

Delivers direct, round-the-clock phone and email technical support with committed response times to minimize downtime for mission-critical and high-security installations.

Flexible Multi-Year Licensing & Full Compatibility

Available across all XProtect tiers—from Express to Corporate—with flexible multi-year options designed to align with corporate budgeting and long-term infrastructure planning.

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Professional Installation and Support

Professional Installation and Support

Eastlakes Security and Controls provides complete installation, configuration and ongoing support for all security products. Our technicians ensure your system is positioned correctly, configured for optimal performance and integrated seamlessly with your existing security infrastructure.

Support Includes:

  • Site assessment and equipment positioning
  • Professional installation
  • System setup and configuration
  • User guidance and training
  • Ongoing technical support
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Customer Stories

What Our Clients Say

What Our Clients Say
1/5

“In my seven years of dealing with Eastlakes Security & Controls, I have found working with their staff to be an easy exercise and that their communication is first rate and they always have kept me up to date with the steps being taken in whatever under taking at the Aged Care Facility.

Whist on site they fit in with staff and residents in a polite and professional manner.

Within the above comments also an important factor is how prompt the service is with any matters that require urgent attention.”

— Glen Farmer

Eastlakes Security & Controls Frequently Asked Questions

FAQS

Frequently Asked Questions

Is this product suitable for outdoor installation?

Many of our products are designed for both indoor and outdoor environments with durable, weather resistant housing. Our team will confirm the best option for your site.


Can I access footage remotely?

Yes. Authorised users can securely view live and recorded footage from compatible devices.


Does the camera support night vision?

Yes. Integrated infrared functionality allows monitoring in low light and nighttime conditions.


Can this camera integrate with existing systems?

In many cases, yes. Our team can assess compatibility with your current surveillance infrastructure.


Do you provide installation services?

Yes. Eastsec provides professional installation, setup and ongoing support for surveillance systems.


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Request a Security Consultation

Tell us about your site and security requirements, and our team will provide tailored recommendations and next steps.


Call us at: (02) 4947 0499

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