Help Point Units (HPUs)

  • Highly visible, vandal- and water-resistant enclosures — purpose-built for public-facing, unsupervised locations
  • One or two-button configurations — single emergency button, or dual (emergency + information/general assistance) button setups depending on site needs
  • Audio-only or audio + camera variants available
  • Hands-free communication once a call connects
  • Call pre-defined master stations and can trigger relays within the wider system (e.g. unlock a gate, activate lighting)
  • Standard PoE powered (IEEE 802.3af) on the current 5E2x+ generation — single-cable install
  • Induction loop amplifier included — accessibility feature for hearing aid users, genuinely relevant for public safety compliance
  • Tamper detection and attempted-removal notification — reports if someone tries to interfere with or physically remove the unit
  • Automated speaker testing — ties into the Self-Test Button diagnostic capability covered under the core 650 Series system, so faults get caught proactively rather than discovered during an actual emergency
  • Roadside/bollard-mounted variants — deployed at tolling booths and roadside locations with CCTV and access control integration, letting drivers request assistance and security staff verbally respond, view the situation, and grant access remotely
Jacques Help Point Unit (HPU Series)

Help Point Units (HPUs) Specifications

Public Safety Enclosures

High-visibility, vandal- and water-resistant design built for unsupervised public areas, available in single- or dual-button (Emergency / Assistance) layouts.

Integrated Accessibility & Audio

Features hands-free communication, optional video cameras, built-in hearing aid induction loops, and PoE (IEEE 802.3af) single-cable deployment.

Proactive Security & Diagnostics

Equipped with active tamper removal sensors and automated self-testing for speakers to ensure emergency reliability.

System Triggers & Roadside Mounting

Integrates with master stations, CCTV, and relays to control gates/lights, with specialized roadside and bollard mounting options.

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Professional Installation and Support

Professional Installation and Support

Eastlakes Security and Controls provides complete installation, configuration and ongoing support for all security products. Our technicians ensure your system is positioned correctly, configured for optimal performance and integrated seamlessly with your existing security infrastructure.

Support Includes:

  • Site assessment and equipment positioning
  • Professional installation
  • System setup and configuration
  • User guidance and training
  • Ongoing technical support
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Customer Stories

What Our Clients Say

What Our Clients Say
1/5

“In my seven years of dealing with Eastlakes Security & Controls, I have found working with their staff to be an easy exercise and that their communication is first rate and they always have kept me up to date with the steps being taken in whatever under taking at the Aged Care Facility.

Whist on site they fit in with staff and residents in a polite and professional manner.

Within the above comments also an important factor is how prompt the service is with any matters that require urgent attention.”

— Glen Farmer

Eastlakes Security & Controls Frequently Asked Questions

FAQS

Frequently Asked Questions

Is this product suitable for outdoor installation?

Many of our products are designed for both indoor and outdoor environments with durable, weather resistant housing. Our team will confirm the best option for your site.


Can I access footage remotely?

Yes. Authorised users can securely view live and recorded footage from compatible devices.


Does the camera support night vision?

Yes. Integrated infrared functionality allows monitoring in low light and nighttime conditions.


Can this camera integrate with existing systems?

In many cases, yes. Our team can assess compatibility with your current surveillance infrastructure.


Do you provide installation services?

Yes. Eastsec provides professional installation, setup and ongoing support for surveillance systems.


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Request a Security Consultation

Tell us about your site and security requirements, and our team will provide tailored recommendations and next steps.


Call us at: (02) 4947 0499

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